Clarity, from Your First Inquiry to Ongoing Support
From discovery and strategy to delivery and reporting, our 11-stage client journey helps you understand what happens next and how we collaborate.
Our 11-Stage Client Journey
Each project is tailored to your goals. Exact deliverables, timelines, communication, and revisions are agreed before work begins.
Initial Inquiry and Discovery
Every project starts with a conversation. When you reach out, our team takes the time to understand your business, your goals, and the challenges you're hoping to solve.
Consultation and Requirements Review
Next, we dig deeper into your specific needs. This is where we review your requirements in detail, ask clarifying questions, and start shaping an approach that fits your business.
Customized Proposal and Scope of Work
Based on our consultation, we put together a tailored proposal outlining the scope of work, deliverables, and next steps, so you know exactly what you're agreeing to before moving forward.
Project Agreement and Onboarding
Once you're happy with the proposal, we formalize the agreement and begin onboarding. This stage sets the foundation for a smooth working relationship.
Research, Planning, and Strategy
Before any execution begins, our team conducts the research and planning necessary to build a strategy aligned with your goals and the specifics of your project.
Project Execution and Collaboration
This is where the work happens. We execute the agreed-upon strategy while keeping the lines of communication open, so you remain part of the process.
Progress Updates and Client Communication
We keep you informed throughout the project. The specific communication methods and update frequency are agreed upon as part of your project scope, ensuring the approach fits your preferences and needs.
Quality Assurance, Review, and Revisions
Before anything is delivered, our team reviews the work to ensure it meets the standards outlined in your project scope. Revision limits are defined as part of your agreement, so expectations are clear from the start.
Delivery, Launch, and Ongoing Service Management
Once your project is ready, we handle delivery or launch. For services requiring ongoing management, we continue supporting your project based on the terms agreed upon.
Performance Reporting and Continuous Improvement
We provide reporting relevant to your specific service, helping you understand performance and identify opportunities for improvement. (See our service-specific reporting section below for more detail.)
Project Completion and Next Steps
At the conclusion of your project, we review what's been accomplished and discuss what comes next, whether that's ongoing support, future projects, or a formal handover.
Service-Specific Reporting
We focus on the information that matters for the services you choose.
SEO
Rankings, organic traffic, and technical performance relevant to campaign goals.
Digital Advertising
Impressions, clicks, conversions, and other agreed campaign metrics.
Social Media Marketing
Engagement, audience growth, and content performance.
Website Development
Project milestones, testing, functionality, and completion status.
AI Automation
Outputs and performance of agreed automation workflows.
E-commerce Management
Sales activity, product visibility, and relevant store metrics.
Business Support
Progress on the support tasks agreed in the project scope.
Payments, Revisions & Refunds
We discuss the commercial terms of each project before work starts. The details below are general guidance, not a fixed price or unconditional refund promise.
International Payment Options
Depending on availability, the client's location, provider rules, and applicable financial regulations, international payment options may include:
Discuss and confirm: The selected payment channel, currency, fees, recipient details, and payment schedule are confirmed individually before work begins. Only legally permitted channels may be used.
Project & Payment Terms
- Project scope: Deliverables and timelines are set out in a quotation or written agreement.
- Payment schedule: Any advance, milestone, or final payments are agreed before work starts.
- Revisions: Included revision rounds and additional-work fees are confirmed in the project scope.
- Cancellation: Any notice requirements and charges for completed work or third-party costs are agreed in writing.
- Refund requests: Requests are reviewed against the agreed terms, completed work, and applicable law. Refunds are not automatic or unconditional.
Frequently Asked Questions
How often will I hear from you?
Communication methods and frequency are agreed during the proposal and onboarding stages.
Will I receive reports?
Reporting frequency and format depend on the selected service and agreed scope.
Are specific rankings or sales guaranteed?
No. Outcomes depend on many factors outside our control; we focus on transparent work and realistic reporting.
How many revisions are included?
Revision rounds and any extra charges are specified in your proposal or agreement.
What happens when the project ends?
We review the completed work and agree on handover, next steps, or ongoing support.
A Quick Project Checklist
- Your business goals and the challenges you want to solve
- Relevant website, brand, or campaign materials (if available)
- An approximate budget and preferred timeline
- A person who can review and approve project decisions
- Any questions about deliverables, payment methods, or reporting
Ready to Get Started?
Tell us about your project. We'll discuss your goals, scope, next steps, and payment arrangements before work begins.
Khan Digital Tech · Bangladesh · contact@khandigitaltech.com · +8801717091776